1. About this Privacy Policy

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Getta Drawer respects your privacy and is committed to handling personal information responsibly.

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This Privacy Policy explains how Getta Drawer collects, uses, stores, protects and discloses personal information when you:

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• visit or use our website;

• contact us;

• request a quote;

• arrange a site measure;

• purchase our products or services;

• engage us for joinery, drawer, cabinetry or related work; or

• otherwise communicate or deal with us.

 

Getta Drawer operates in Victoria, Australia.

 

In this Privacy Policy, "Getta Drawer", "we", "us" or "our" means Getta Drawer and the business operator of Getta Drawer.

 

This Privacy Policy is intended to reflect the standards and principles contained in the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent applicable to Getta Drawer.

 

Where Getta Drawer is not legally required to comply with the Privacy Act, we nevertheless aim to handle personal information in accordance with the principles described in this Privacy Policy.

 

2. What is personal information?

 

Personal information is information or an opinion about an individual who is identified, or reasonably identifiable, whether the information is recorded in material form or not.

 

Depending on how you interact with us, personal information may include your name, contact details, property address, project information, photographs and communications.

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3. Information we collect

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Depending on the nature of your enquiry or project, we may collect:

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Contact information

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• name;

• telephone or mobile number;

• email address;

• preferred contact method; and

• other contact details you choose to provide.

 

Property and project information

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• property or project address;

• suburb and postcode;

• photographs of existing cabinetry or rooms;

• measurements;

• drawings and plans;

• information about existing cupboards, drawers and cabinetry;

• information about your preferred materials, finishes and products;

• information about access to the property; and

• other information reasonably necessary to assess, quote or complete your project.

 

Transaction information

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• quote and order details;

• invoice information;

• payment status;

• products and services purchased;

• variation information;

• installation information; and

• correspondence concerning your project.

 

We generally do not need to collect sensitive information about you.

 

Please do not provide sensitive personal information through our website unless it is reasonably necessary and you are asked to do so.

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4. How we collect personal information

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We may collect information directly from you when you:

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• submit an enquiry through our website;

• request a quote;

• request a site measure;

• contact us by telephone, email, SMS or other messaging services;

• provide photographs or measurements;

• approve a quotation;

• make a payment;

• communicate with us about your project;

• provide feedback or make a complaint; or

• communicate with us after completion of a project.

 

We may also receive information from other parties involved in a project, such as builders, designers, architects, property managers, contractors or other project participants, where reasonably necessary to provide our services.

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5. Why we collect personal information

 

We may collect, hold, use and disclose personal information for purposes including:

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• responding to enquiries;

• assessing your requirements;

• preparing quotations and proposals;

• arranging site measures;

• designing, supplying and installing products and services;

• communicating with you about your project;

• confirming appointments;

• arranging deliveries and installations;

• processing payments;

• issuing invoices and maintaining financial records;

• managing variations and additional work;

• providing after-sales service and dealing with warranty matters;

• responding to complaints and resolving disputes;

• maintaining appropriate business records;

• improving our products, services and website;

• administering our business;

• preventing fraud, misuse or security issues;

• complying with legal obligations; and

• sending marketing communications where permitted by law.

 

We will generally only use your personal information for the purpose for which it was collected, or for a related purpose that you would reasonably expect, or otherwise where permitted or required by law.

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6. Information submitted through our website

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If you use a website enquiry, quote request or other online form, the information you submit may be collected by Getta Drawer and/or the website or form service provider used to operate that form.

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The information may be transmitted to Getta Drawer by email, online form, customer management system or another business system.

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We use this information to respond to your enquiry and provide the requested service.

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7. Cookies, analytics and online advertising

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Our website may use cookies and similar technologies.

These technologies may help us:

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• operate and secure our website;

• remember preferences;

• understand how visitors use our website;

• measure website performance;

• understand which advertising campaigns generate enquiries; and

• improve our website and marketing.

 

We may use third-party services such as website analytics, advertising and social media platforms.

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Depending on the service, these providers may collect information such as:

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• IP address;

• device type;

• browser information;

• approximate location;

• pages visited;

• referring website;

• interactions with advertisements; and

• general website usage information.

 

Third-party providers may have their own privacy policies and terms.

You can generally control or disable cookies through your web browser, although doing so may affect some website functionality.

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8. Marketing

 

We may use your contact details to provide information about Getta Drawer products, services, projects, offers or other business information where permitted by law.

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Where required, we will obtain consent before sending electronic marketing communications.

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You can unsubscribe from marketing communications at any time by using an unsubscribe facility provided or by contacting us.

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Unsubscribing from marketing communications will not prevent us from sending communications necessary to administer an existing quote, order, project, invoice, installation, warranty matter or other transaction.

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Electronic marketing communications are also subject to applicable Australian laws, including the Spam Act 2003 (Cth) where applicable.

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9. Project photographs and before-and-after images

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Getta Drawer may photograph completed work, including:

• kitchens;

• laundries;

• bathrooms;

• wardrobes;

• cabinetry;

• internal drawers;

• stone or porcelain benchtops;

• storage solutions; and

• other work supplied or installed by us.

 

Where you provide consent, we may use selected photographs for:

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• our website;

• online portfolio;

• social media;

• Google Business or other business profiles;

• advertising;

• brochures;

• promotional material; and

• demonstrating examples of our workmanship to prospective customers.

 

Customer privacy

 

Where photographs are used for marketing, Getta Drawer will take reasonable steps not to publish:

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• your name;

• your street address;

• your house number;

• your telephone number;

• your email address; or

• other information that directly identifies you.

 

We may identify the general suburb or locality where the work was completed, for example:

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"Kitchen drawer upgrade – Doncaster"

 

We will take reasonable steps to avoid unnecessarily including unrelated personal information in photographs, such as:

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• family photographs;

• personal documents;

• mail;

• identifying registration details; or

• other private information.

 

Where we intends to use photographs of a customer's project for public marketing purposes, we will generally seek the customer's permission, including through the project quotation or other written consent.

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You may request that photographs of your project are not used for future marketing by contacting us.

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10. Disclosure of personal information

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We may disclose personal information where reasonably necessary to operate our business and provide our products and services.

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Depending on the circumstances, this may include disclosure to:

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• suppliers and manufacturers;

• joinery, stone, porcelain and hardware suppliers;

• contractors and tradespeople involved in your project;

• delivery and transport providers;

• installers;

• builders, designers or architects involved in the project;

• payment service providers;

• accounting and bookkeeping providers;

• legal and professional advisers;

• insurance providers;

• website hosting providers;

• software and cloud-storage providers;

• website analytics and advertising providers;

• IT service providers; and

• government authorities or other parties where required or authorised by law.

 

We do not sell your personal information to third parties.

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11. Overseas disclosure

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Some website, cloud-storage, software, payment, analytics, advertising or technology providers used by Getta Drawer may store or process information outside Australia.

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The location of data processing may vary depending on the providers and services we use.

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Where applicable, we will take reasonable steps to ensure overseas handling of personal information is consistent with our obligations under applicable Australian privacy law.

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12. Security of personal information

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We take reasonable steps to protect personal information from:

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• misuse;

• interference;

• loss;

• unauthorised access;

• modification; and

• unauthorised disclosure.

 

Security measures may include:

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• password protection;

• access controls;

• secure cloud services;

• secure website connections;

• device security;

• limiting access to information where reasonably necessary; and

• secure deletion or destruction of information when no longer required.

 

However, no electronic storage or transmission system can be guaranteed to be completely secure.

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13. Data breaches

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If Getta Drawer becomes aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable law.

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Where the Notifiable Data Breaches scheme applies and an eligible data breach occurs, we will comply with the applicable notification requirements.

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14. How long we retain information

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We retain personal information for as long as reasonably necessary for purposes including:

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• providing products and services;

• maintaining business and accounting records;

• dealing with warranty and service matters;

• resolving disputes;

• complying with legal obligations; and

• protecting our legitimate business interests.

 

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to any legal requirements to retain it.

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15. Access to your personal information

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You may contact us to request access to personal information we hold about you.

 

Where applicable under the Privacy Act, you have a right to request access to your personal information.

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We may need to verify your identity before providing access.

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In some circumstances, access may be refused or limited where permitted by law.

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If we refuse access, we will explain the reasons where required.

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16. Correcting your personal information

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If you believe personal information we hold about you is inaccurate, incomplete, out of date or misleading, please contact us.

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We will take reasonable steps to correct the information where appropriate.

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17. Privacy complaints

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If you believe Getta Drawer has mishandled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

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Please provide:

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• your name;

• contact details;

• details of your concern; and

• any relevant information that may assist our investigation.

 

We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period.

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Where the Privacy Act applies and you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

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You can find information about making a privacy complaint through the OAIC website.

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18. Third-party websites

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Our website may contain links to third-party websites, including supplier websites, social media platforms, payment services and other websites.

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We are not responsible for the privacy practices, security or content of third-party websites.

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You should review the privacy policy of any third-party website before providing personal information.

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19. Children's information

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Our website and services are intended primarily for adults.

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We do not knowingly seek to collect personal information from children unless reasonably necessary in connection with a customer's project or otherwise permitted by law.

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If you believe a child has provided personal information to us unnecessarily, please contact us.

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20. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time to reflect:

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• changes to our business;

• changes to our website;

• changes to technology;

• changes to our information-handling practices; or

• changes to applicable laws or regulations.

 

The latest version will be published on our website and will include the date it was last updated.

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21. Contact us

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For privacy enquiries, requests for access or correction, or privacy complaints, please contact:

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Reliance Living Pty Ltd trading as Getta Drawer
Victoria, Australia

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ABN: 95 050 236 354

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Email: info@gettadrawer.au
Phone: 0403 228 347
Website: www.gettadrawer.au

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Privacy Policy last updated: 13 August 2026